_____Jeffrey Goldstein, MD, MS, FACHE

When he founded QARM Associates over 15 years ago, Jeff's goals were simple. As a clincian and hospital administrator, he recognized the importance of taking into account all the pertinent factors when seeking a solution. His training in Engineering told him that every factor, no matter how small, does have an impact on the outcome. Simply put, "if it ain't broke, don't fix it, but if it is broke, fix it right!"

Jeff has worked nationwide in preparing organizations for accreditation surveys and regulatory reviews. He has also guided hospitals to build successful Patient Safety programs and is a recognized expert in helping hospitals optimize clnical and operational systems. He has a unique ability to unite administration and staff to address the myriad issues imposed by the rapid changes in healthcare. He has served as the organization's senior person in developing strategies for Business Planning, identifying new markets, and leading negotiations with Managed Care and other payers.

A seasoned healthcare administrator, Jeff is a Fellow of the American College of Healthcare Executives where he served as the national chairman of the Physician Executive Committee. He also finds time to share his experiences with students as a lecturer in graduate programs in healthcare administration.

Jeff demands that every project is managed professionally and efficiently. He makes certain that your staff is actively involved and will have the educational and practical tools to keep your organization running efficiently. Your continued success is our primary concern, so don't be surprised when Jeff calls you to ask "how's it going?".

Elise Gropper, RN, Ph.D.

Elise is nationally known for successfully bringing hospitals through JCAHO accreditation. She is equally comfortable talking to the staff nurses and the Board of Trustees on issues as diverse as Clinical Practice standards and Staff Development. Elise understands the problems staff face daily in working with patients and their families as they try to cope with new technologies, shortened hospital stays, and the burden associated with caring for someone who is severely ill.

Some of Elise's greatest strengths are in the areas of Ambulatory and Home Care. She is an expert at quickly determining the root causes behind the problem and developing practical solutions that do work. Her expertise in Mental Health has enabled facilities to prevent small problems from blossoming into major issues. It's not unusual for Elise's cell phone to ring late at night with a nurse supervisor asking for help in patient management. It's her belief that if the question is that important that her colleague thought to call, then Elise owes it to her to give her the right answer.